{"id":23972,"date":"2023-06-07T12:41:52","date_gmt":"2023-06-07T05:41:52","guid":{"rendered":"https:\/\/rootytrip.com\/chinh-sach-thanh-toan-hoan-huy\/"},"modified":"2026-05-18T15:42:02","modified_gmt":"2026-05-18T08:42:02","slug":"payment-and-refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/rootytrip.com\/en\/payment-and-refund-cancellation-policy\/","title":{"rendered":"Payment and refund &#8211; Cancellation policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23972\" class=\"elementor elementor-23972 elementor-13768\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7462b489 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7462b489\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f78cc58\" data-id=\"4f78cc58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fabd325 elementor-widget elementor-widget-text-editor\" data-id=\"5fabd325\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p data-start=\"165\" data-end=\"225\"><em><strong data-start=\"165\" data-end=\"225\">Updated on January 28, 2026 &#8211; Decision No. 08\/2026\/Q\u0110-RT<\/strong><\/em><\/p><p data-start=\"227\" data-end=\"452\">At Rooty Trip Phu Quoc, we believe that a great journey starts with clarity &#8211; in pricing, commitments, and how changes are handled. The information below helps you fully understand your rights and our policies before booking.<\/p><h2 data-section-id=\"4ojc4g\" data-start=\"459\" data-end=\"476\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"462\" data-end=\"476\">1. Payment<\/strong><\/span><\/h2><h3 data-section-id=\"1j6uhkm\" data-start=\"478\" data-end=\"505\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"482\" data-end=\"505\">1.1. Deposit Policy<\/strong><\/span><\/h3><p data-start=\"507\" data-end=\"558\">All prices are quoted in <strong data-start=\"532\" data-end=\"557\">Vietnamese Dong (VND)<\/strong>.<\/p><p data-start=\"560\" data-end=\"635\">The deposit policy applies to all services provided by Rooty Trip Phu Quoc:<\/p><ul data-start=\"637\" data-end=\"1020\"><li data-section-id=\"1js0i30\" data-start=\"637\" data-end=\"768\">For <strong data-start=\"643\" data-end=\"658\">daily tours<\/strong> (island tours, speedboat tours, land tours, group tours, private day tours): <strong data-start=\"736\" data-end=\"751\">30% deposit<\/strong> of total value<\/li><li data-section-id=\"1q1osap\" data-start=\"769\" data-end=\"944\">For <strong data-start=\"775\" data-end=\"841\">combo packages, multi-day tours, group tours, customized tours<\/strong>: <strong data-start=\"843\" data-end=\"865\">30% to 70% deposit<\/strong>, depending on travel date, group size, supplier conditions, and availability<\/li><li data-section-id=\"1qqngvy\" data-start=\"945\" data-end=\"1020\">For <strong data-start=\"951\" data-end=\"973\">full package tours<\/strong>: deposit may be up to <strong data-start=\"996\" data-end=\"1018\">80% of total value<\/strong><\/li><\/ul><p data-start=\"1022\" data-end=\"1092\">\ud83d\udc49 The exact deposit amount will be confirmed at the time of booking<\/p><h3 data-section-id=\"1rvvxgj\" data-start=\"1099\" data-end=\"1129\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"1103\" data-end=\"1129\">1.2. Remaining Payment<\/strong><\/span><\/h3><p data-start=\"1131\" data-end=\"1249\">After the deposit is made, Rooty Trip will proceed with service arrangements. The remaining balance is due as follows:<\/p><ul data-start=\"1251\" data-end=\"1381\"><li data-section-id=\"1f8g8ns\" data-start=\"1251\" data-end=\"1315\"><strong data-start=\"1253\" data-end=\"1287\">Individual \/ daily tour guests<\/strong>: payment on the tour date<\/li><li data-section-id=\"yx9d28\" data-start=\"1316\" data-end=\"1381\"><strong data-start=\"1318\" data-end=\"1350\">Group bookings with contract<\/strong>: payment after the tour ends<\/li><\/ul><p data-start=\"1383\" data-end=\"1399\">Payment methods:<\/p><p data-start=\"1401\" data-end=\"1421\"><strong data-start=\"1401\" data-end=\"1419\">Bank Transfer:<\/strong><\/p><ul data-start=\"1422\" data-end=\"1608\"><li data-section-id=\"15hkh4c\" data-start=\"1422\" data-end=\"1470\">Account Name: <strong data-start=\"1438\" data-end=\"1468\">CTY CP ROOTY TRIP PHU QUOC<\/strong><\/li><li data-section-id=\"16pfpb3\" data-start=\"1471\" data-end=\"1514\">Bank: <strong data-start=\"1479\" data-end=\"1512\">Vietcombank \u2013 Phu Quoc Branch (Joint Stock Commercial Bank for Foreign Trade of Viet Nam)<\/strong><\/li><li data-section-id=\"heuovm\" data-start=\"1515\" data-end=\"1551\">Account Number: <strong data-start=\"1533\" data-end=\"1549\">1055 03 9999<\/strong><\/li><li data-section-id=\"16abpzx\" data-start=\"1552\" data-end=\"1608\">Transfer Note: <strong data-start=\"1569\" data-end=\"1606\">Name + Phone Number + Travel Date<\/strong><\/li><\/ul><p data-start=\"1610\" data-end=\"1630\"><strong data-start=\"1610\" data-end=\"1628\">Other Methods:<\/strong><\/p><ul data-start=\"1631\" data-end=\"1741\"><li data-section-id=\"1ucnezc\" data-start=\"1631\" data-end=\"1661\">Online payment via website<\/li><li data-section-id=\"1b9b7nc\" data-start=\"1662\" data-end=\"1698\">Visa card payment (for packages)<\/li><li data-section-id=\"1w38fkh\" data-start=\"1699\" data-end=\"1741\">Cash or bank transfer on the tour date<\/li><\/ul><p data-start=\"1743\" data-end=\"1849\">\u26a0\ufe0f If payment is not completed on time, <strong data-start=\"1783\" data-end=\"1849\">Rooty Trip reserves the right to suspend or cancel the booking<\/strong><\/p><h2 data-section-id=\"120lc0e\" data-start=\"1856\" data-end=\"1885\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"1859\" data-end=\"1885\">2. Cancellation Policy<\/strong><\/span><\/h2><h3 data-section-id=\"1ang7ya\" data-start=\"1887\" data-end=\"1919\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"1891\" data-end=\"1919\">2.1. Cancellation Timing<\/strong><\/span><\/h3><p data-start=\"1921\" data-end=\"2029\">All cancellation or modification requests must be officially notified via <strong data-start=\"1995\" data-end=\"2026\">email, Zalo, or sales staff<\/strong>.<\/p><p data-start=\"2031\" data-end=\"2119\">\ud83d\udc49 The cancellation time is calculated from the moment Rooty Trip receives the request<\/p><h3 data-section-id=\"sxtwbs\" data-start=\"2126\" data-end=\"2170\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"2130\" data-end=\"2170\">2.2. Daily Tours &amp; Private Day Tours<\/strong><\/span><\/h3><ul data-start=\"2172\" data-end=\"2313\"><li data-section-id=\"mrwk4k\" data-start=\"2172\" data-end=\"2237\">Cancel <strong data-start=\"2181\" data-end=\"2211\">at least 3 days in advance<\/strong> \u2192 <strong data-start=\"2214\" data-end=\"2235\">Free cancellation<\/strong><\/li><li data-section-id=\"1fnib82\" data-start=\"2238\" data-end=\"2313\">Cancel within 3 days or on the departure day \u2192 <strong data-start=\"2287\" data-end=\"2311\">100% deposit charged<\/strong><\/li><\/ul><h3 data-section-id=\"13ukib\" data-start=\"2320\" data-end=\"2365\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"2324\" data-end=\"2365\">2.3. Multi-day Tours &amp; Combo Packages<\/strong><\/span><\/h3><ul data-start=\"2367\" data-end=\"2439\"><li data-section-id=\"ba9miy\" data-start=\"2367\" data-end=\"2395\"><strong data-start=\"2369\" data-end=\"2393\">No free cancellation<\/strong><\/li><li data-section-id=\"vf1aif\" data-start=\"2396\" data-end=\"2439\">Cancellation \u2192 <strong data-start=\"2413\" data-end=\"2437\">100% deposit charged<\/strong><\/li><\/ul><p data-start=\"2441\" data-end=\"2528\">\ud83d\udc49 Rooty Trip may support rescheduling in special cases, but <strong data-start=\"2502\" data-end=\"2528\">this is not guaranteed<\/strong><\/p><h3 data-section-id=\"mlun87\" data-start=\"2535\" data-end=\"2581\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"2539\" data-end=\"2581\">2.4. Customized &amp; Multi-day Land Tours<\/strong><\/span><\/h3><ul data-start=\"2583\" data-end=\"2725\"><li data-section-id=\"dot7fb\" data-start=\"2583\" data-end=\"2631\">Cancel <strong data-start=\"2592\" data-end=\"2622\">at least 7 days in advance<\/strong> \u2192 Free<\/li><li data-section-id=\"en7rcz\" data-start=\"2632\" data-end=\"2725\">Cancel within 7 days \u2192 Charge <strong data-start=\"2664\" data-end=\"2723\">30% of total price OR 100% deposit (whichever is lower)<\/strong><\/li><\/ul><h3 data-section-id=\"1hdlerh\" data-start=\"2732\" data-end=\"2768\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"2736\" data-end=\"2768\">2.5. Corporate \/ Group Tours<\/strong><\/span><\/h3><ul data-start=\"2770\" data-end=\"2871\"><li data-section-id=\"1ua49es\" data-start=\"2770\" data-end=\"2825\">Cancellation policy follows the <strong data-start=\"2804\" data-end=\"2823\">signed contract<\/strong><\/li><li data-section-id=\"1qpdohk\" data-start=\"2826\" data-end=\"2871\">If not specified \u2192 <strong data-start=\"2847\" data-end=\"2871\">100% deposit charged<\/strong><\/li><\/ul><h3 data-section-id=\"ipsvo9\" data-start=\"2878\" data-end=\"2938\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"2882\" data-end=\"2938\">2.6. Additional Services (Car, Tickets, Guide, etc.)<\/strong><\/span><\/h3><ul data-start=\"2940\" data-end=\"3052\"><li data-section-id=\"vf1aif\" data-start=\"2940\" data-end=\"2983\">Cancellation \u2192 <strong data-start=\"2957\" data-end=\"2981\">100% deposit charged<\/strong><\/li><li data-section-id=\"9w8erw\" data-start=\"2984\" data-end=\"3052\">Exception may apply if the supplier agrees to cancel without fee<\/li><\/ul><h3 data-section-id=\"19cde27\" data-start=\"3059\" data-end=\"3098\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"3063\" data-end=\"3098\">2.7. Cancellation by Rooty Trip<\/strong><\/span><\/h3><ul data-start=\"3100\" data-end=\"3253\"><li data-section-id=\"1gdh4yn\" data-start=\"3100\" data-end=\"3187\">Not enough participants \u2192 notified 1 day in advance \u2192 <strong data-start=\"3156\" data-end=\"3185\">full refund or reschedule<\/strong><\/li><li data-section-id=\"2wuvzv\" data-start=\"3188\" data-end=\"3253\">Bad weather \/ sea restriction \u2192 <strong data-start=\"3222\" data-end=\"3251\">full refund or reschedule<\/strong><\/li><\/ul><h3 data-section-id=\"1topkk0\" data-start=\"3260\" data-end=\"3286\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"3264\" data-end=\"3286\">2.8. Force Majeure<\/strong><\/span><\/h3><p data-start=\"3288\" data-end=\"3413\">Includes but not limited to: <strong data-start=\"3317\" data-end=\"3413\">natural disasters, storms, sea restrictions, pandemics, government policies, security issues<\/strong><\/p><p data-start=\"3415\" data-end=\"3433\">Handling priority:<\/p><ol data-start=\"3435\" data-end=\"3539\"><li data-section-id=\"19r772g\" data-start=\"3435\" data-end=\"3450\">Reschedule<\/li><li data-section-id=\"1mvqpe\" data-start=\"3451\" data-end=\"3481\">Change to another service<\/li><li data-section-id=\"1xkarn3\" data-start=\"3482\" data-end=\"3539\">Refund unused portion (after deducting actual costs)<\/li><\/ol><p data-start=\"3541\" data-end=\"3616\">\ud83d\udc49 Refund amount depends on <strong data-start=\"3569\" data-end=\"3616\">supplier policies and actual costs incurred<\/strong><\/p><h3 data-section-id=\"1h8o2jp\" data-start=\"3623\" data-end=\"3659\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"3627\" data-end=\"3659\">2.9. Non-refundable Services<\/strong><\/span><\/h3><p data-start=\"3661\" data-end=\"3736\">Some services may be <strong data-start=\"3682\" data-end=\"3724\">non-refundable or partially refundable<\/strong>, such as:<\/p><ul data-start=\"3737\" data-end=\"3821\"><li data-section-id=\"1qallrb\" data-start=\"3737\" data-end=\"3755\">Flight tickets<\/li><li data-section-id=\"q77e3s\" data-start=\"3756\" data-end=\"3774\">Hotel bookings<\/li><li data-section-id=\"1wcsul3\" data-start=\"3775\" data-end=\"3788\">E-tickets<\/li><li data-section-id=\"coedvj\" data-start=\"3789\" data-end=\"3821\">Special reservation services<\/li><\/ul><p data-start=\"3823\" data-end=\"3885\">\ud83d\udc49 If canceled, customers must cover <strong data-start=\"3860\" data-end=\"3885\">actual incurred costs<\/strong><\/p><h2 data-section-id=\"1yla5hl\" data-start=\"3892\" data-end=\"3922\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"3895\" data-end=\"3922\">3. Changes &amp; Amendments<\/strong><\/span><\/h2><h3 data-section-id=\"1htuoab\" data-start=\"3924\" data-end=\"3949\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"3928\" data-end=\"3949\">3.1. Rescheduling<\/strong><\/span><\/h3><ul data-start=\"3951\" data-end=\"4060\"><li data-section-id=\"10gvp2n\" data-start=\"3951\" data-end=\"3978\">Supported when possible<\/li><li data-section-id=\"u35n0q\" data-start=\"3979\" data-end=\"4030\">Depends on availability and supplier conditions<\/li><li data-section-id=\"ssj5le\" data-start=\"4031\" data-end=\"4060\">May incur additional fees<\/li><\/ul><h3 data-section-id=\"1n1dv4o\" data-start=\"4067\" data-end=\"4093\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"4071\" data-end=\"4093\">3.2. Changing Tour<\/strong><\/span><\/h3><ul data-start=\"4095\" data-end=\"4165\"><li data-section-id=\"dp8bag\" data-start=\"4095\" data-end=\"4127\">Allowed if conditions permit<\/li><li data-section-id=\"18z50d\" data-start=\"4128\" data-end=\"4165\">Price differences will be applied<\/li><\/ul><h3 data-section-id=\"15gmfft\" data-start=\"4172\" data-end=\"4206\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"4176\" data-end=\"4206\">3.3. Changing Participants<\/strong><\/span><\/h3><ul data-start=\"4208\" data-end=\"4328\"><li data-section-id=\"sijtr2\" data-start=\"4208\" data-end=\"4237\">Allowed with prior notice<\/li><li data-section-id=\"r5pv2m\" data-start=\"4238\" data-end=\"4298\">Replacement must meet all requirements (age, ID, health)<\/li><li data-section-id=\"9h189x\" data-start=\"4299\" data-end=\"4328\">Additional fees may apply<\/li><\/ul><h3 data-section-id=\"1nf098e\" data-start=\"4335\" data-end=\"4367\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"4339\" data-end=\"4367\">3.4. Reducing Group Size<\/strong><\/span><\/h3><ul data-start=\"4369\" data-end=\"4458\"><li data-section-id=\"yypupk\" data-start=\"4369\" data-end=\"4426\">Reduced participants will be treated as cancellations<\/li><li data-section-id=\"7dh48o\" data-start=\"4427\" data-end=\"4458\">Price adjustments may apply<\/li><\/ul><h3 data-section-id=\"1l70x9r\" data-start=\"4465\" data-end=\"4504\"><span style=\"color: #389683; font-size: 18px;\" role=\"text\"><strong data-start=\"4469\" data-end=\"4504\">3.5. Service Credit (Rebooking)<\/strong><\/span><\/h3><ul data-start=\"4506\" data-end=\"4641\"><li data-section-id=\"1x7inom\" data-start=\"4506\" data-end=\"4572\">In some cases, customers may <strong data-start=\"4537\" data-end=\"4570\">keep the value for future use<\/strong><\/li><li data-section-id=\"u92h4e\" data-start=\"4573\" data-end=\"4605\">Valid for <strong data-start=\"4585\" data-end=\"4603\">up to 6 months<\/strong><\/li><li data-section-id=\"sd58kj\" data-start=\"4606\" data-end=\"4641\">Subject to service availability<\/li><\/ul><h2 data-section-id=\"5nirjb\" data-start=\"4648\" data-end=\"4694\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"4651\" data-end=\"4694\">4. No-show \/ Late Arrival \/ Early Leave<\/strong><\/span><\/h2><ul data-start=\"4696\" data-end=\"4888\"><li data-section-id=\"1io3y7l\" data-start=\"4696\" data-end=\"4757\">Not showing up on time \u2192 considered <strong data-start=\"4734\" data-end=\"4755\">self-cancellation<\/strong><\/li><li data-section-id=\"eu82fm\" data-start=\"4758\" data-end=\"4825\">Late arrival affecting the schedule \u2192 may be <strong data-start=\"4805\" data-end=\"4823\">denied service<\/strong><\/li><li data-section-id=\"12b9bl0\" data-start=\"4826\" data-end=\"4888\">Leaving the tour early \u2192 <strong data-start=\"4853\" data-end=\"4886\">no refund for unused services<\/strong><\/li><\/ul><h2 data-section-id=\"1rlueet\" data-start=\"4895\" data-end=\"4944\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"4898\" data-end=\"4944\">5. Special Cases (Customer-related Issues)<\/strong><\/span><\/h2><p data-start=\"4946\" data-end=\"5078\">For cases such as <strong data-start=\"4964\" data-end=\"5025\">illness, accidents, flight cancellations, personal issues<\/strong>, Rooty Trip will try to support as much as possible.<\/p><p data-start=\"5080\" data-end=\"5193\">However:<br data-start=\"5088\" data-end=\"5091\" \/>\ud83d\udc49 <strong data-start=\"5094\" data-end=\"5133\">Support does not guarantee a refund<\/strong><br data-start=\"5133\" data-end=\"5136\" \/>\ud83d\udc49 Customers are responsible for costs already incurred<\/p><h2 data-section-id=\"d5j0q5\" data-start=\"5200\" data-end=\"5232\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"5203\" data-end=\"5232\">6. Refund Processing Time<\/strong><\/span><\/h2><p>Processing time: <strong data-start=\"5253\" data-end=\"5276\">7 \u2013 14 working days<\/strong><\/p><p>After:<\/p><ul><li>Agreement on refund amount<\/li><li>Supplier reconciliation completed<\/li><li>Customer provides full payment details<\/li><\/ul><h2 data-section-id=\"1rtse3x\" data-start=\"5414\" data-end=\"5453\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"5417\" data-end=\"5453\">7. Complaints &amp; Customer Support<\/strong><\/span><\/h2><p data-start=\"5455\" data-end=\"5519\">If you are not satisfied, please contact us as soon as possible:<\/p><ul data-start=\"5521\" data-end=\"5584\"><li data-section-id=\"1dxwjcw\" data-start=\"5521\" data-end=\"5550\">Hotline: <strong data-start=\"5532\" data-end=\"5548\">033 906 2222<\/strong><\/li><li data-section-id=\"1xsoobm\" data-start=\"5551\" data-end=\"5584\">Email: <strong data-start=\"5560\" data-end=\"5582\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5562\" data-end=\"5580\">cskh@rootytrip.com<\/a><\/strong><\/li><\/ul><p data-start=\"5586\" data-end=\"5656\">\ud83d\udc49 We will handle all cases based on <strong data-start=\"5623\" data-end=\"5656\">goodwill and mutual agreement<\/strong><\/p><h2 data-section-id=\"ddyzkg\" data-start=\"5663\" data-end=\"5683\"><span style=\"color: #389683; font-size: 24px;\" role=\"text\"><strong data-start=\"5666\" data-end=\"5683\">8. Commitment<\/strong><\/span><\/h2><p data-start=\"5685\" data-end=\"5714\">Rooty Trip is committed to:<\/p><ul data-start=\"5715\" data-end=\"5841\"><li data-section-id=\"1b4ymq7\" data-start=\"5715\" data-end=\"5746\"><strong data-start=\"5717\" data-end=\"5744\">Transparency in pricing<\/strong><\/li><li data-section-id=\"18707nu\" data-start=\"5747\" data-end=\"5787\"><strong data-start=\"5749\" data-end=\"5785\">Prioritizing customer experience<\/strong><\/li><li data-section-id=\"1ecds0w\" data-start=\"5788\" data-end=\"5841\"><strong data-start=\"5790\" data-end=\"5839\">Providing maximum support within our capacity<\/strong><\/li><\/ul><p data-start=\"5843\" data-end=\"5948\">However:<br data-start=\"5851\" data-end=\"5854\" \/>\ud83d\udc49 <strong data-start=\"5857\" data-end=\"5946\">Actual incurred costs (especially non-refundable from suppliers) will not be refunded<\/strong><\/p><p data-start=\"5955\" data-end=\"6068\">\ud83d\udccc This is a summary of key policies. For full terms (Decision No. 08\/2026\/Q\u0110-RT), please contact our sales team.<\/p><p style=\"text-align: center;\" data-start=\"6075\" data-end=\"6130\"><strong data-start=\"6075\" data-end=\"6130\">&#8220;You are making Phu Quoc tourism better every day!&#8221;<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Updated on January 28, 2026 &#8211; Decision No. 08\/2026\/Q\u0110-RT At Rooty Trip Phu Quoc, we believe that a great journey starts with clarity &#8211; in pricing, commitments, and how changes are handled. The information below helps you fully understand your rights and our policies before booking. 1. Payment 1.1. Deposit Policy All prices are quoted [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":59436,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-23972","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/pages\/23972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/comments?post=23972"}],"version-history":[{"count":15,"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/pages\/23972\/revisions"}],"predecessor-version":[{"id":72454,"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/pages\/23972\/revisions\/72454"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/media\/59436"}],"wp:attachment":[{"href":"https:\/\/rootytrip.com\/en\/wp-json\/wp\/v2\/media?parent=23972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}