Scope of information collection
When customers register to use the services of Rooty Trip Phu Quoc Joint Stock Company through any communication channels, the Company may collect the following customer information: full name, gender, date of birth, address, email, phone number, preferences, etc. This is to understand customer needs, provide customer care, and offer better services.
Customers ensure that the information they provide is accurate and legal when requested and agree to provide it. Customers will be fully responsible (under all circumstances, with no involvement of the Company, whether partial or complete) if the information provided to the Company is inaccurate or illegal.
Purpose of information use
We may collect and store your information to provide you with the best service packages tailored to your preferences. Additionally, we may use the information collected through our system for the following purposes:
- Customer care: To gather feedback and address issues related to service quality or any matters arising from your use of our services or transactions between the Company and the Customer.
- Advertising and promotional information: To introduce services, promotions, and special offers to customers.
- To send invitations, order confirmations, thank-you letters, and birthday greetings.
- Other content: Any other use of information that the Company is permitted to use in accordance with the law.
We may also use your personal data and other collected information for the following purposes:
- Digital marketing: This includes, but is not limited to, social media, display advertising, search engine optimization (SEO), search engine marketing (SEM), and push notifications.
- Traditional marketing: This includes, but is not limited to, sending emails to customers about new products, special promotions, surveys, or other information we believe may interest you.
- Please note that you can opt out of any marketing materials we may send by following the unsubscribe instructions provided in our marketing communications. If you choose to opt out of any marketing materials, we will respect your preferences.
Retention of personal data
Rooty Trip stores the personal data provided by you on our internal system for the duration of service provision or until the purpose of collection is fulfilled, or until legal obligations are met and disputes are resolved, or until you request the deletion of the information provided.
Protection of Personal data
COMMITMENT TO CONFIDENTIALITY OF CUSTOMER PERSONAL INFORMATION: When customers submit their personal information to the Company, they understand and agree to the terms outlined above. The Company is committed to ensuring and protecting the privacy and security of customer personal information with the highest level of responsibility. However, the Company does not guarantee that all customer information will be absolutely secure and will not be held liable for any unauthorized access from external sources or information leakage originating from the customer.
Sharing of Personal data
We value your trust regarding your personal data, which is an important part of our relationship. Therefore, we will not sell your personal data to third parties, including third-party advertisers. However, there are certain situations in which we may disclose, transfer, or share your personal data with third parties without notifying you, as described below:
- Service providers: We may share your personal data with our service providers to fulfill the customer services you have booked, including accommodations, hotels, transportation (flights, boats, cars), etc.
- Marketing partners: We may share your personal data with third parties with whom we have advertising, marketing, or other related partnerships. These third parties may use your information for marketing, advertising, customer care, and service improvement purposes.
Contact information
If you have any questions or requests related to this Privacy Policy, please contact us at: vn@rootytrip.com