Privacy Policy
Scope of information collection
When customers register to use the services of Rooty Trip Phu Quoc Joint Stock Company through any of our channels, the Company may collect Customer information including: full name, gender, date of birth, address, email, phone number, interests… in order to understand customer needs, provide customer care, and deliver better services.
Customers undertake to provide accurate and lawful Information when requested and when they agree to provide it. Customers shall bear full responsibility (in all cases, without any joint liability of the Company, whether in part or in whole) if the Information provided to the Company is inaccurate or unlawful.
Purpose of using information
We may also collect and store your information in order to offer the best service packages that match your preferences. In addition, we may use your information collected through our System for the following purposes:
Customer care: collecting feedback on service quality, and handling issues related to your use of our services or to transactions between the Company and the Customer;
Advertising information: introducing services, promotions and special offers to Customers;
Sending invitation letters, orders, thank-you letters and birthday greetings;
Other purposes for which the Company is permitted to use the Information, provided they do not violate the law.
We may also use your Personal Data and other collected information for:
Digital marketing including, but not limited to, social media, display advertising, search engine optimization, search engine marketing, and push notifications
Traditional marketing including, but not limited to, sending you emails about new products, special promotions, surveys or other information we think you may find interesting.
Please note that you may opt out of any marketing materials we may send you by following the unsubscribe instructions included in our marketing materials; if you choose to opt out of any marketing materials, we will respect your wishes.
Personal data retention period
Rooty Trip stores the personal data you provide on our internal systems for the duration of service provision or until the purpose of collection has been fulfilled, or until compliance with legal obligations permits and any disputes have been resolved, or until you request the deletion of the information you have provided.
Personal data protection
COMMITMENT TO PROTECTING CUSTOMERS’ PERSONAL INFORMATION: When Customers submit personal information to the Company, Customers understand and agree to the terms set out above. The Company will always safeguard and protect the privacy and confidentiality of Customers’ personal information with the highest sense of responsibility. However, the Company does not guarantee that all Customer Information will be kept absolutely secure and shall not be held responsible for any unauthorized access from outside or any information leak originating from the Customer’s side.
Sharing personal data
We value your trust regarding your personal data as an important part of our relationship. Therefore, we will not sell your personal data to third parties, including third-party advertisers. However, there are certain cases in which we may disclose, transfer or share your personal data with third parties without notifying you, as described below:
Service providers: We may share your Personal Data with our service providers for the purpose of delivering the services you have booked, including accommodation, restaurants and hotels, and transportation such as flights, boats and vehicles…
Marketing partners: We may share your personal data with third parties with whom we have advertising, marketing or other related relationships. These third parties may use your information for marketing, advertising, customer care and service quality improvement purposes.
Contact us
If you have any questions or requests regarding this Privacy Policy, please contact us at: phuquoc@rootytrip.com