✅ Included services: 

• Shuttle vans and speedboats are available for the entire journey.
• Meals: Buffet breakfast and main meals.
• Sightseeing tickets: Entrance fees to visit places included in the itinerary.
• An experienced tour guide will explain and serve the group throughout the journey.
• Mineral water: 02 bottles per person per day.
• Travel insurance.

❌ Excluded services:  

• Laundry costs at the hotel.
• Personal expenses, travel, and meals outside the program.
• Airplane/boat tickets.
• Costs for third-party services.
• Any services not mentioned in the program.

Ticket prices regulation:

• Child ticket prices will vary based on height and specific age.
• A surcharge will apply for extra beds if needed for children, based on the hotel’s regulations.

General regulations:

• Check-in is after 14:00 and check-out is before 12:00.
• Hotel rooms may not be adjacent or on the same floor. Rooms may contain either double or single beds, depending on the hotel.
• For solo travelers wishing to use a private room, an extra fee will apply. If another traveler of the same gender wishes to share a room, Rooty Trip will arrange this and refund the additional fee.
• For destinations with height-based ticketing, Rooty Trip is only responsible for purchasing the tickets included in the tour. If a child is eligible for free admission but exceeds the height limit, parents are asked to purchase additional entrance tickets.

Other regulations:

• Rooty Trip is not responsible for tour cancellations due to customers’ inability to complete airport procedures because of personal identification/document issues. In such cases, no refunds will be issued.
• Rooty Trip’s tours operate on a join-in basis and will proceed with a minimum of 10 participants. If fewer than 10 participants sign up, we will arrange a different itinerary and inform travelers at least 15 business days in advance. Should the traveler be unable to proceed with the new itinerary, Rooty Trip will refund the deposit.

Identification, health, and passengers:

• Please provide accurate and complete information per your ID or valid passport when registering for the tour. For children under 14, please provide full information according to their birth certificate.
• When joining the tour, please bring the same identification document as registered.
• International/overseas Vietnamese travelers must present a valid passport/Vietnam visa for airport procedures.
• For children under 12, please bring the original or a valid copy of their birth certificate for airport procedures.
• Children aged 14 and above must have valid identification (ID or passport). 
• If these documents are not available, 
• parents must prepare a Certificate of Identity issued by the local authority and a birth certificate.
• Pregnant travelers must inform tour staff at the time of booking and consult with their doctor prior to traveling. You must take full responsibility for your health and your unborn child during the tour.
• Travelers under 18 must be accompanied by a parent or guardian. If traveling alone, they must have written parental consent, verified by local authorities.
• Customers aged 55-60 must travel with a relative, and we will recommend suitable tours based on their health condition.
• Customers with heart disease, asthma, etc., should inform staff at the time of booking to receive advice on the most appropriate itinerary.

Weather-related changes to the tour:

• If the tour cannot proceed as scheduled due to unforeseen circumstances like natural disasters, storms, wars, or pandemics, Rooty Trip will inform customers of necessary changes. Depending on the situation, adjustments may include partial or full cancellation of the itinerary, replaced by an equivalent program. Any additional costs will be agreed upon by both parties.
• For changes in schedules and flight times due to the fault of other parties such as airlines, ships, etc., Rooty Trip will not be responsible for any problems related to meals, services, hotels, restaurants, vehicles, or other issues caused by journey delays.